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Innovators Awards – Use Case Showcase: Get Inspired by Telstra Purple
2 MIN READ Are you an IT professional looking to revolutionize your company's processes? Look no further for inspiration than Rob Gruener, Senior Domain Architect from Telstra Purple, and his award-winning innovation in the IT space. The Challenge Telstra faced a significant challenge—meeting customer expectations for a quicker, simpler, and more accurate onboarding process. Their ambitious goal was to achieve zero-touch onboarding for SD-WAN technologies while removing all manual onboarding SL1 interactions, regardless of the technology involved. The Solution To tackle this challenge, Telstra invested in automation with the SL1 platform. They aimed to simplify the complexities across various platforms and created a cross-platform automation solution with a common code base and shared libraries. This allowed automations to be freely developed and deployed across: SL1 PowerFlow workflows and RunBook automations Ansible playbooks Telstra’s Python platform and command-line scripts The Results Telstra's innovative approach led to remarkable achievements: Tripled the number of engineers involved in writing automation Cut Python development time and writing supporting documentation by 75% Reduced functional testing time by 60% Reduced onboarding time and costs for their customers Why This Matters Telstra's success is a testament to what can be achieved through innovative thinking and the strategic use of automation. It not only improved their internal processes but also significantly enhanced customer satisfaction. Take Action Are you using SL1 in innovative ways? Share your story and inspire others by applying for the Innovators Awards. Your groundbreaking work could be the next big success story in the IT world. Submit your application today and join the ranks of industry leaders like Telstra Purple. Let's drive the future of IT innovation together!How Winning an Innovation Award Can Transform Your Career
2 MIN READ We all know innovation is the key to working ‘smarter’ not harder. It is one of the reasons we created the ScienceLogic Innovators Awards program – recognizing individuals and teams that have demonstrated exceptional creativity and breakthrough thinking. And when you see innovation in action with peers achieving tangible results, you cannot help but want to translate that success in your own environment. That is why participating in an innovation awards program could change your career. Let’s explore the impact this accolade can have on your professional trajectory. Elevating Your Professional Profile Instant Credibility& Enhanced Visibility Winning a prestigious award like the ScienceLogic Innovators Award instantly elevates your credibility in the tech community. It serves as concrete proof of your expertise, creativity, and problem-solving capabilities. And an award brings you into the spotlight. This heightened exposure can open doors to new opportunities that might have otherwise been out of reach. Boosting Career Opportunities Job Offers and Promotions Employers value recognition and achievements. Winning an Innovators Award can lead to job offers from top companies looking for innovative thinkers and leaders. Or this accolade can serve as leverage for promotions and salary increases. It clearly demonstrates your ability to contribute significantly to your organization’s success. Networking Opportunities Awards ceremonies and subsequent fellow finalists and winners’ circles provide excellent networking opportunities. You will meet other industry leaders, potential mentors, and future collaborators. These connections can be invaluable as you continue to advance your career. Driving Personal Growth Skill Development The process of earning an Innovators Award often involves rigorous evaluation, feedback, and measurable outcomes. This experience encourages continuous learning and skill development and helps you identify areas for improvement. Striving for excellence in your work becomes a natural part of your professional growth. Share Your Innovation Winning a ScienceLogic Innovators Award is more than just a personal achievement; it could very well be a career-transforming milestone. From enhanced credibility and visibility to increased job opportunities and personal growth, the benefits are far-reaching. For organizations, having award-winning employees is a significant competitive advantage. It highlights the company’s commitment to innovation and excellence, attracting clients, investors, and top talent. Your win can contribute to your organization's reputation and overall success. Ready to take your career to the next level? Submit your application for our ScienceLogic Innovators Awardstoday. You just might find yourself in the winner's circle.Tips for How to Optimize your SL1 System
2 MIN READ ScienceLogic SL1 is a very powerful system that can make the lives of your operations staff easier, but those outcomes require some maintenance and optimizations. Read on for a few tips about how to get the most out of your SL1 System 1. Use Event Insights You probably know that Event Insights (Expand left menu -> Events -> Event Insights) is a powerful view to see how SL1 is reducing noise in your system, but did you know that it helps you see potential optimizations also? On the right side of the Event Insights page there is a section called “Tuning Targets”. By looking at what devices are creating the most events and which event policies are resulting in the most events, you can see actions that you can take to clean things up. In the example screenshot above, I would want to look at device 203.0.113.249 to see what is going on to trigger so many events. It could be a misconfiguration on the system, a hardware issue that needs to be remedied, or a threshold that could be tweaked. The lower section shows event policies that are being triggered the most. Noise-reduction options here include requiring multiple triggers within a time frame to be sure that the events are persisting, suppressing the events for test or dev devices, or tweaking thresholds to be sure that the event reflects an actionable problem to fix. 2. Use Operational Insights Operational Insights is a powerpack built by ScienceLogic to help manage your SL1 stack. There are separate versions for self-hosted and SaaS customers, but most of the functionality is the same. Once it’s installed and configured, it presents data on a series of dashboards. These dashboards can help you see the status of your collectors, keep track of the trends in the number of devices discovered and business services configured, and even keep an eye on under-the-hood metrics like Configuration Push time and the Event processing backlog. 3. Daily Health Tasks Did you know that the SL1 Documentation has a list ofdaily health tasks? Some of these items are covered by Event Insights and Operational Insights, but some are not. For example, it’s a great idea to check the System Logs periodically to make sure you know how things are running. If you have concerns about other items in the “Healthy SL1 System” table, you can set event policies and automations to make sure that you are notified in case of any issues. 4. Join the ScienceLogic Nexus Community! Finally, the ScienceLogic Nexus Community is a great resource to keep things working at your best. Interacting with fellow customers, submitting enhancement ideas to the Product Management team, and keeping up with the latest information on new releases helps you plan appropriately and use your time and energy well. To get started: Register with the Nexus Community (its easy) Visit ourCommunity Information Forum for assistance and tips Thanks for your time and I would love to see some feedback and ideas for topics of interest.Introducing our newest Blogger: Joshua Ellsworth- Sr. Sales Engineer
1 MIN READ Hello Nexus Community Members and ScienceLogic Customers, I wanted to take a minute to introduce our newest blogger Joshua Ellsworth- Sr. Sales Engineer. Joshua Ellsworth is a Senior Sales Engineer primarily working with Enterprise customers at ScienceLogic. In his eleven years with the company, he filled roles in post-sales professional services and sales operations prior to moving to the pre-sales. He has a wide-ranging background in IT from end user support to systems administration and web development, and has experience programming with python, php, and javascript. Fun fact: Josh has a Master’s Degree in Library and Information Science.ScienceLogic Launches New Training for Restorepoint and PowerFlow
1 MIN READ We’re excited to introduce our latest technical training courses, designed to empower you with the most up-to-date skills and knowledge in the industry! Restorepoint Training Learn how ScienceLogic Restorepoint is engineered to streamline the Network Configuration and Change Management (NCCM) framework within your organization’s IT infrastructure, and explore guidelines and demos for these topics: Operation, navigation, and administration of the Restorepoint platform Network configuration backups, network change automation, and compliance Integrations and plugins PowerFlow with ServiceNow Training Learn how the SL1 PowerFlow platform is purpose-built for seamless data extraction, transformation, and loading between SL1 and third-party tools, and watch videos from Subject Matter Experts as they share demos on these topics: Core structure, components, and UI of the PowerFlow platform Integration best practices and troubleshooting Setup and enrichment of SL1 + ServiceNow integrations How to Enroll [Click here] to log in or register for these new courses. Contact your ScienceLogic team with any questions. What’s Next? We encourage you, our valued customers, to have a voice in the future of ScienceLogic training! Help shape the future by filling out the post-training survey and/or leaving a comment on this blog post.The Importance of NCCM and Why Restorepoint is the Solution
1 MIN READ Managing complex network infrastructures requires robust tools to ensure security and compliance. Network Change and Configuration Management (NCCM) is essential for preventing misconfigurations that can lead to security breaches, downtime, and regulatory issues. ScienceLogic’s Restorepoint is a leading Disaster Recovery and Secure Configuration Management appliance designed for network devices like routers, switches, proxies, and firewalls. It automatically retrieves configurations, detects changes, and identifies compliance violations, sending alerts to ScienceLogic SL1 or notifying administrators. Supporting over 100 types of network equipment, Restorepoint centralizes backups and enables effective change control, essential for auditing and day-to-day operations. Restorepoint's integration with ScienceLogic’s monitoring and automation platform streamlines workflows, reducing the risk of errors and ensuring consistent performance. In the realm of Governance, Risk, and Compliance (GRC), Restorepoint applies your rules in real-time, alerting you to configuration drift and triggering automated workflows via SL1. This allows for quick resolution, often reverting changes to minimize downtime and reduce Mean Time to Repair (MTTR). To explore how Restorepoint can optimize your network management, watch our on-demand PowerHour session, visit our Restorepoint website, and watch for brand new Restorepoint eLearning training coming this month!Nexus Community – Customer Enablement & Programs Blog Welcome Message
2 MIN READ Welcome to the Nexus Community – Customer Enablement and Programs Blog At ScienceLogic we believe that the success of our customers is critical. We want you to have the resources to learn about, implement and successfully utilize our products. This blog is a great place to learn more about updates to our training portal, enablement resources and customer programs. When we make updates or offer new programs, we want you to know but also share feedback and ideas so we can partner with you to provide the best possible experience. Our Bloggers Will Armstrong-VP Global Enablement Will is the VP of Global Enablement at ScienceLogic and is here to drive enablement on all things ScienceLogic. He and his team are dedicated to helping you engage, grow, mature and passionately share about the goodness that is SL1. Jennifer DaSilva, Sr Technical Designer, Global Enablement Jennifer DaSilva is a Senior Technical Instructional Designer at ScienceLogic, and is the lead designer for ScienceLogic's certification program. She has 10 years of experience as a technical trainer and UX designer for the tech and airline industries. Jennifer Benoit, Sr Manager Instructional Design, Global Enablement Jennifer Benoit is a Senior Manager on ScienceLogic's Global Enablement team. She has extensive experience as an instructional designer, educator, and leader for corporate technical training and learning strategy. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Kyra Ecker- Director of Customer Advocacy Kyra leads Customer Advocacy at ScienceLogic and is responsible for customer marketing advocacy and engagement. Kyra brings over 20 years marketing experience from previous enterprise software companies like PeopleSoft, Oracle, Taleo, and Rimini Street. Her charter includes creating a consistent experience throughout the customer’s journey with ScienceLogic and encouraging voice of customer presence in all things ScienceLogic. Subscribe to receive an alert when new posts go live so you can be the first one to know about updates to our training resources, enablement tools and experts' programs.Skylar AI - The Future of AIOps and Observability
2 MIN READ As continued from Part1 of this blog ScienceLogic’s flagship AIOps product, has arguably the industry’s most complete set of integrations for telemetry collection, enabling insights and rapid automation, and supports almost any kind of device and environment - from legacy through to containers and cloud platforms. Skylar AI is designed to work alongside SL1 to deliver a new class of insights, recommendations, visualizations and user experience. At a high-level, the engine behind Skylar AI receives telemetry from SL1 and sends insights back to SL1 that can drive automations, third-party integrations and leverage all other capabilities of SL1. It also has future support to ingest third-party streaming telemetry and customer documents (such as KB articles and support tickets). The data lake within Skylar AI can also be accessed via third-party tools that support ODBC. Skylar AI is Being Released as a Suite of Services Skylar AI will initially comprise three primary services which are briefly described below. 1. SkylarAutomated RCA - AI-based Root Cause Analysis for Logs Solves the pain point of identifying and troubleshooting problems found in application and infrastructure logs. Streaming logs are analyzed in real-time to quickly identify details of problems and summarize their root cause showing key log lines and using GenAI to create plain language summaries. Skylar Automated RCA is available now. 2. Skylar Analytics – A set of AI/ML and advanced analytic and data exploration capabilities Skylar Analytics is designed to derive new value from data collected by SL1 by offering: Predictive Alerting – Accurately models and predicts impending issues with key resources such as disks, memory and CPU. Predictive alerting is designed to let you know about potential future issues with enough time to act and prevent them from happening in the first place. Always on Anomaly Detection – When troubleshooting a problem, allows you to see any associated metrics that appear to be abnormal. There is also a capability to set up alerting when a particular metric is anomalous. Data Visualization – A modern and highly flexible dashboarding environment and no-code visualization builder with over 40 visualization types. Data Exploration – The ability to use third-party reporting and data exploration tools that support the industry standard ODBC interface. Skylar Analytics is planned for release in the fall. 3. Skylar Advisor – Automated guidance to optimize IT operations and proactively avoid issues Skylar Advisor introduces a fundamentally new user experience for the IT Operator. It will automatically provide the user with important insights, predictions and actionable recommendations to keep everything running optimally. Details onavailability of Skylar Advisor are coming soon. The latest information about Skylar AI can be found by visiting: https://sciencelogic.com/platform/skylar-aihttps://sciencelogic.com/platform/skylar-ai.Skylar AI - The Future of AIOps and Observability
4 MIN READ Everything’s down. Frustrated customers are calling, emailing and posting on social media. You assemble a war room. News of the problem is spreading like wildfire and has just reached the CEO at the most inopportune moment (think dinner/vacation/out with the kids). Your cell phone and Slack feed are going nuts. Meanwhile, the front-line technical teams are looking at dashboards and digging through logs, events and metrics, trying to understand what happened. They’re not making much progress, so you escalate and call in more experts. An hour later there’s still no obvious answer. You escalate it again, but this time to the development team. And, eventually, 14 very long hours later, a “rockstar” developer figures it out. The immediate crisis is over, but there will be painful days of work ahead for you and your team dealing with disgruntled customers, driving a detailed postmortem process and then coming up with an action plan to prevent a repeat occurrence of what just happened. Enter Skylar AI - The Future of AIOps and Observability Now imagine a different scenario: Skylar: “Your orders server just went down because it hit a race condition in one of the open source components. Good news, there’s a quick solution. You are running v2.3.1.2 of the component and the issue has been fixed in v2.3.1.4. Would you like me to show you how to upgrade to the fixed version?” The goal of Skylar AI is to reason over not just telemetry, but also the stored knowledge of an organization to deliver accurate insights, recommendations, and predictions, so that: When something fails, it will tell you in plain language what happened and how to fix it. If something is going to fail, it will tell you how to prevent it from failing and impacting production. It will also be able to deliver all insights and answer any question asked of it by drawing on telemetry together with relevant information from a company’s stored knowledge (e.g. KB articles, support tickets, bug databases, product documentation, etc.) Gen AI is Everywhere,how is Skylar AI Different? The Fundamental Challenge Before explaining how Skylar AI is different, it’s important to understand the problem Skylar AI was designed to address: that today’s best-of-breed AIOps, monitoring and observability tools place too much reliance on human expertise. The situation above is a prime example. The problem had never been seen before (an “unknown/unknown”) and so there were no rules in place to catch it. This meant human experts with the right tribal knowledge were needed to figure things out. The tools provided all the information needed to ultimately solve the problem, but at each step of the way, the right human expert(s) needed to interpret and analyze the data, decide on the next course of action and keep iterating until the problem was finally solved. Ultimately, this required multiple escalations and a lot of wasted time and frustration. The goal of Skylar AI is to make Level 1 and 2 teams more effective and productive and able to solve a broader range of problems more quickly. So that situations like the above can be handled without the pain and wasted time. So why not Follow the Industry Trend and Build an AI Assistant? The industry is quickly moving towards the use of Generative AI (GenAI) and large language models (LLMs) in the form of “AI Assistants” or “AI Chatbots”. These appear as small chat panels in a product’s UI and allow a user to ask questions of the tool in plain language. So, instead of learning how to construct a complex query and visualize it on a chart, with an assistant, you can simply ask, “create a dashboard showing average latency for the top 10 devices over the last 3 months”, and it will do just that. However, although assistants are useful in simplifying the way a user interacts with a tool, it is important to understand that a skilled user still needs to know what questions to ask of the assistant at each step of the way – in other words reliance on deep expertise is still required to get the most out of the tool. Our Breakthrough Invention: An AI Advisor, rather than an AI Assistant To deliver on our vision, a new paradigm was needed: an “AI Advisor.” The concept of Skylar Advisor is that instead of a skilled user having to always know what questions to ask of the tool, the Advisor automatically tells the user the answers to the curated questions tailored to the user role without the user having to even ask them in the first place! In other words, Skylar Advisor automatically tells the user what the user needs to know in the form of easy-to-understand insights, predictions, and actions to take. This allows teams of all levels to be far more effective, without wasting precious time and perform more tasks with less effort. The creation of Skylar Advisor, didn’t just necessitate building a pipeline of AI and machine learning (ML) technologies including a self-hosted LLM, — it also required a completely reimagined user experience: An uncluttered and intuitive UI (not a traditional dashboard/event list display) A curated list of what’s most important to user based on the user’s role and areas of responsibility A multi-modal interface to describe a problem The use of contextual “Quick Prompts,” where Skylar suggests what actions a skilled expert would take at each step of the way To see a demonstration of Skylar Advisor, please visithere. Make sure to read Part 2 of this blog that explains the components of Skylar AI and how it works with SL1Top Five Things to Know This Quarter with ScienceLogic
2 MIN READ At ScienceLogic, we aim to be customer obsessed. A core way we showcase this value is by keeping you, our valued customers, in the know. If you missed our latest quarterly newsletter, don’t worry—we’ve got you covered. Here are the top five highlights from the latest edition: Join Us at a ScienceLogic Tech Connect Event Near You We’re thrilled to invite you to our upcoming ScienceLogic Tech Connect event on September 5th in Melbourne, Australia and October 17th in Phoenix, Arizona. These events offer a unique opportunity to meet your peers, share ideas, and learn something new. Don't miss out on strengthening the ScienceLogic community and taking your skills to the next level. Reserve My Spot Apply Now for the ScienceLogic Innovators Awards! Innovation drives progress and recognizing groundbreaking technology along with the minds behind it is essential. The ScienceLogic Innovators Awards honor IT professionals who have made significant strides in transformation and innovation using the ScienceLogic platform. Applications are open through September 12, 2024, and winners will be announced in November. Learn More Everything You Need to Know About Skylar AI We’re excited to introduce Skylar AI, the latest enhancement to the ScienceLogic Platform.Skylar AI’s mission is to create a future where artificial intelligence continuously reasons over telemetry and relevant stored knowledge to generate precise predictions, contextualized recommendations, and intelligent automations. Listen to ScienceLogic’s CEO, Dave Link, and CPO, Michael Nappi, introduce our new Skylar AI platform. Watch Keynote Discover How Skylar AI Can Transform Your Business Join us in our upcoming PowerHour for an in-depth demo and walkthrough of Skylar AI’s cutting-edge technology. Engineered to analyze comprehensive data and knowledge, Skylar AI offers precise predictions, contextualized recommendations, and drives automation. Register Now ScienceLogic Wins “AI Breakthrough Award” for Best AIOps Platform We are proud to announce that ScienceLogic has been honored with the AI Breakthrough Award for Best AIOps Platform. Now in its seventh year, this prestigious award celebrates the world's top AI innovations. Our platform’s excellence in AI-driven operations has been recognized globally, underscoring our commitment to technological advancement. Read Blog Stay Connected and Empowered with ScienceLogic It feels good to be in the know with news you can use. We hope these highlights empower your business with our latest advancements and opportunities. We appreciate your trust in us and look forward to driving innovation together. Stay tuned for more updates, and as always, feel free to reach out if you have any questions or need support.
