Latest KB Articles and Known Issues
On a weekly basis the ScienceLogic Technical Support Team will post a list of the most recently published Knowledgebase Articles (KBAs).
PowerPack Users Group
The intention is to provide a semi-technical community that looks to: • exchange ideas • share tips and best practices related to PowerPack development • provide direct input to Science Logic regarding new PowerPack creation • participate in beta versions of PowerPacks and PowerPack enablement tools • be a sounding board for ScienceLogic
Skylar Compliance User Group
What you will get out of the user group: • Get demos of unreleased features & give feedback • Exchange ideas • Share tips and learn best practices • Help Product Management prioritize • Participate in beta versions
Nexus Community Early Adopters
User Group to engage with community early adopters to discuss ideas and requests.
OL8 Conversion
The Oracle Linux 8 conversion user group is targeted to aid existing ScienceLogic customers who are upgrading to the 12.1 Golden Gate release who need to convert their platform operating system.
Product Documentation
Learn about documentation updates, ask questions, and share feedback about the docs.
Sklyar One (SL1) Platform Users Group
The intention is to provide a semi-technical community that looks to: • exchange ideas related to the Skylar One (SL1) Platform • share tips and best practices related to the Skylar One (One) SL1 Platform usage • provide direct input to Science Logic regarding new Platform enhancements/features • be a sounding board for ScienceLogic (Skylar One) SL1 Platform Product Management TeamRecent Content
Skylar Compliance 5.6 20260128 is Released
Hello, We are pleased to announce the release of Skylar Compliance 5.6 20260128 for appliances. This release addresses the following issues: The suggested results of a search on the Devices page now display properly beneath the search box. (Case: 00607713) Addressed an issue that caused an error when attempting to download a "Selected file only" configuration backup. (Case: 00540604) Addressed an issue that caused users without the "ViewPluginOptions" or "ViewDeviceCommand" permissions to see a "Forbidden" error message when attempting to view a device. (Case: 00606764) Addressed an issue in which firmware uploads during Archive and Restore would get a wrong ID assigned. (Case: 00561491) Thank you, Release ManagementGisual Commercial Power Monitor v1.5 Community PowerPack Release Notification
We are pleased to announce that the Gisual Commercial Power Monitor v1.5 Community PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename: https://support.sciencelogic.com/s/release-file/aBtVL0000001MGD0A2/gisual-commercial-power-monitor Issues Addressed in this Release This document is an overview of how to integrate setup Gisual Commercial Power status Powerpack. A webhook handler for receiving alerts from Gisual Commercial Power Status The objective of this document is to provide the Customer with a list of customer-specific requirements/design configuration settings, custom development specifications and overall architectural depiction. The details in this document cover the work ScienceLogic did during its engagement with the Customer. Please refer to the Gisual Commercial Power Monitor v1.5 Community PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the Gisual Commercial Power Monitor v1.5 Community PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The Gisual Commercial Power Monitor v1.5 Community PowerPack Release File Details also contains links to the Manual. Issues Addressed in the Gisual Commercial Power Monitor v1.5 Community PowerPack Release can be found in the Manual.ScienceLogic: Geographic Maps v102 PowerPack Release Notification
We are pleased to announce that ScienceLogic: Geographic Maps v102 PowerPack has been released and can be access on support portal: https://support.sciencelogic.com/s/release-file/aBtVL0000001Lon0AE/sciencelogic-geographic-maps Description Version 102 of the "ScienceLogic: Geographic Maps" PowerPack expands location data onboarding capabilities by introducing support for business services. A new report has been added to allow users to extract, populate, and upload location data for services in the same workflow used for devices, enabling broader geographic visibility across monitored entities. Minimum Required Platform Version: 12.3.6 and AP2 Nougat version 8.29.41; Skylar One version 12.3.6 alone does not ship with AP2 Nougat. AP2 Nougat is not pinned to a specific Skylar One platform releaseServiceNow Base Pack PowerPack v109 is Released
Hello, We are pleased to announce the release of the ServiceNow Base Pack PowerPack version 109. NOTE: You must be using Skylar One version 12.3.1 or higher before you install this PowerPack. The following features are included in this version of the PowerPack: Updated the PowerPack to use the Skylar One default execution environment. Removed all Dynamic Applications from the PowerPack Thank you, Release Management
This week's updates to docs.sciencelogic.com
01/23/26 Documentation updates to the main docs site at https://docs.sciencelogic.com/ Updated the Installing Skylar One in Azure section to reflect a new, much faster method for transferring Skylar One VHDs to Azure. This new method enables you to transfer VHDs for all appliances in parallel in just a few minutes, without the need to download, convert, and upload the VHDs individually. Added the validated upgrade paths for Skylar One Juneau 12.5.3 to the section on Updating Skylar One. 01/23/26: Documentation updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for Skylar One 12.5.3, which includes updates to the Skylar One agent and improves how Skylar One maps handle stale Layer-2 network topology relationships. This release also includes package updates to improve security and system performance and addresses several issues from previous releases.Skylar Compliance RPM Agent 5.6 20260123 Hotfix is Released
Hello, We are pleased to announce the release of a hotfix for the Skylar Compliance RPM Agent. Release 5.6 20260123 addresses the following issue: Addressed an issue where multiple firmware upgrades using the same agent caused the file to be transferred to the agent multiple times. This could lead to situations where the file system of the agent would get full if multiple devices were being upgraded in that agent, or could cause firmware upgrades on multiple devices to take longer than they should. (Case: 00607264) Thank you, Release ManagementSkylar One Juneau 12.5.3 Release Notification
We are pleased to announce that Skylar One Juneau 12.5.3 is now available on support portal: https://support.sciencelogic.com/s/release-file/aBtVL0000001Lbt0AE/1253 Skylar One Juneau 12.5.3 includes new features and enhancements in the following product areas: Agent Platform and Security Topology Skylar One Juneau 12.5.3 addresses issues in the following product areas: Agent Dashboards Data Collection and Retention Device Management Event Management Monitoring Policies Run Book Automations Skylar AI System Upgrade Topology User Interface If you are planning to consume Skylar One Juneau 12.5.3, be advised of the following: The 12.5.3 release is available only as a patch; there is no ISO version. All Python 2 functionality was removed from Skylar One with the 12.5.1 release. If you still use Python 2 for custom code, you cannot upgrade to this or any later releases until your custom code is Python 3-compatible. The validated upgrade paths to version 12.5.3 are outlined below. Be advised that you can perform upgrades from one minor version to any later minor version within the 12.5.x series. However, as with all updates, ScienceLogic strongly recommends that you perform such upgrades in a test environment before implementing the upgrades in production environments. 12.5.2 > 12.5.3 12.5.1 > 12.5.3 12.3.12 > 12.5.3 12.3.11 > 12.5.3 12.2.7 > 12.5.3 12.2.x and 12.3.x STIG-compliant users should contact their ScienceLogic account managers for information about upgrading to this release. AWS deployments that are using Aurora 3 can upgrade to this release. When upgrading Skylar One to version 12.5.3, PowerPacks will be temporarily read-only until the update is complete. The Enterprise Key Management Service (EKMS) is enabled by default in 12.5.3. For full details, see Skylar One Juneau 12.5.3 documentations: 12.5.3 Release Notes 12.5.3 Getting Started Guide 12.5.3 Product Changes
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