Forum Discussion

Pritam's avatar
Pritam
Icon for Contributor rankContributor
2 months ago

Hung State

“If the server is in a hung state, is there any way we can trigger an event?”

  • TonyAndres's avatar
    TonyAndres
    2 months ago

    Hello Pritam,

    If SL1 is completely hung, meaning the em7 service is no longer functioning, then SL1 will also be unable to report that the service itself is no longer working, as the service running is required for events to occur. You would need to set up monitoring of the SL1 appliances using a different SL1 stack.

    Regards,

    Antonio Andres

    Senior Technical Support Engineer | ScienceLogic

  • Issac's avatar
    Issac
    Icon for Expert rankExpert
    2 months ago

    Hi ,

    Are you using agent or agentless for server monitoring?

  • TonyAndres's avatar
    TonyAndres
    Icon for Moderator rankModerator
    2 months ago

    Hello Pritam,

    If SL1 is completely hung, meaning the em7 service is no longer functioning, then SL1 will also be unable to report that the service itself is no longer working, as the service running is required for events to occur. You would need to set up monitoring of the SL1 appliances using a different SL1 stack.

    Regards,

    Antonio Andres

    Senior Technical Support Engineer | ScienceLogic

  • Issac's avatar
    Issac
    Icon for Expert rankExpert
    2 months ago

    May be you can try port monitoring . Eg monitor port 22 if it is listening or not . Most of the case if the server is hung ssh wil not work.