Nexus- ScienceLogic Community Member Guidelines
Intro The Nexus- ScienceLogic Community is an online portal experience where you can collaborate with other customers, partners, experts and employees regarding ScienceLogic products and industry best practices. It’s a great opportunity to get to know others and share ideas to be more successful with our products. We are an inclusive and supportive community and welcome all to become members and participate. Here are some best practices to help guide you. Be professional and respectful of others. We ask members to always be courteous and polite to each other. Share your knowledge with others. You may be an expert or brand new to ScienceLogic products. All community members can learn from each other. Mark correct answers, give credit and thank members who helped you. Be responsive and positive when other members ask a question. Member Participation Register and sign in to the community to fully participate. By actively participating in discussion topics, user groups and contributing other content to the Community, you impact the direction and quality of the experience for all members. Fill in the details available in your user profile, such as your avatar photo, screen name, and title. Although we understand that not all our members would like to provide their full names or share their photos, we do encourage you to represent yourself authentically. Use the right support channel for your issue. If you are an existing customer and need to open an urgent case or would like to receive an official response from ScienceLogic, please open a case by navigating to theSupport Website. The Nexus ScienceLogic Community topics and user groups are not an official support channel. This is a place to search for and get help from other community members. Members who help others in the forums do so on their own time and to the best of their knowledge. Unacceptable Behavior All members should always adhere to the following rules and the Terms of Use (“Terms”). Failure to comply with these rules and the Terms may lead to content removal and, in some cases, user deletion. Spam – Our team may remove irrelevant or inappropriate messages posted in one or multiple topics. Following the deletion of spammed content and/or users, no further action will be sent. Copyright Infringement – Do no copy and paste content without getting permission and giving proper attribution when required. Discriminatory Language - Posts including offensive content, harassment, or defamation will not be tolerated and will be removed. Marketing or Advertising Solicitations - Marketing your company or products is prohibited. Personal and Customer Privacy - Do not publish personally identifying, private, or confidential information (for example, email address, phone number, company confidential data, case ID’s, or any other sensitive information). Our moderators will edit this information if they see it, but we are not responsible for ensuring that all such information is removed. Impersonation - pretending to be another person for entertainment or fraud prohibited. Spam Spam is any content that is not pertinent or helpful to the community or its members. It comes in many forms including posting content that has information or links to external sites that are not topically appropriate and/or messages that are unwanted or off topic. It’s also distracting for our members. Flagging Spam Community moderators and members can mark content as spam or abusive. Our spam quarantine is reviewed multiple times a day during the work week. If you believe you have identified spam in the community, please alert your Community Management team by clicking the “report” button located on the three-dot option menu. The “Report Content” window allows you to give additional information to our moderation team regarding the content in question. Moderation We have a three-step moderation policy. 1 st report: Member receives a warning. 2 nd report: Member receives a warning and a notice that the account could be suspended if behavior continues. 3 rd report: Member receives a warning and the account is temporarily suspended. ScienceLogic Terms of Use and Privacy Policy Your use of and access to the Community is governed by the Terms of Use and Privacy Policy. If there is a discrepancy between what is stated in these Community Guidelines and the Terms of Use, the Terms of Use take precedence. You may review the Terms of Use and Privacy Policy by clicking below: ScienceLogic Legal Policy If you have questions about any of the guidelines, or want to report violations, email our Community Team at: Community@ScienceLogic.com.93Views3likes0CommentsNexus Community Tip: Community Do’s and Dont’s
Guidance on behaviors that help benefit members and the community. Our goal is to help you get answers, learn and collaborate with others. We find that this outline offers assistance to new membes. Do’s Be professional and respectful; it helps build trust. Answer questions to the best of your ability. Ask for more information if needed to give an honest answer. Share your knowledge but be succinct and to the point. Welcome new members! You can tell who they are by their community rank. Be kind, inclusive and patient. Please remember that members have differing levels of experience and may not be native English language speakers. Practice humility: arrogance slows progress. Always try your best to stay on topic. Have fun and be authentic! Create your own brand. Report spam or inappropriate content. Always abide by the Community Guidelines. Participate in healthy brainstorming conversations, just be respectful even when you disagree. If in doubt- contact the community manager sara.leslie@sciencelogic.com Don’ts Be disrespectful or rude to any member at any time. Post or attach any information that shares private information, about yourself, others, or a company. Post content that infringes on intellectual property, privacy or other rights of yours, your employers or third parties. Post negative content regarding ScienceLogic, other community members, other companies, or our partners. Be hesitant to share your questions or ideas- all participation is valuable.67Views3likes0CommentsNexus Community Tip: Tagging, Why it’s Important and How to Use
Tags are keywords used to describe your content, topic or theme. Tagging your content helps you and the larger community through categorization and improving the member search experience along with overall SEO (search engine optimization). The assumption is that members will search on certain terms to find the right content to help them. Whether it’s a discussion, resource, blog post etc. using appropriate tags will display all content types with that tag included and provide a broader set of information for people looking to solve a problem or learn about something new. You can select preset tags and/or create freeform tags. Select a Preset Tag Preset Tags are created by the community team and are available based on area, product or content type. They tend to align with product or broader content categories and are beneficial as they are used to help measure activity levels and help group your content along with other similar posts. Most members prefer to select Preset Tags and then create their own when applicable to present more granular differentiation or if an important tag is not already available. Example Preset [Product Name] Preset [Functionality] FreeForm [Feature, Issue, unofficial term] Preset [SL1] Preset [Powerflow] FreeForm [Monitoring] Here’s How to Apply Tags Start a Discussion Enter title and body/text Under Tags: Select any boxes which you think apply to your content. Add a Tag: Enter your desired tag Please follow these best practices when creating new tags: Don’t misspell terms Use industry specific terms where possible AVOID acronyms unless they are an industry norm User singular when possible Add two or more terms with an underscore _ Avoid using general terms which would not add value to the search experience but limit results when not included such as: the, a, it, or etc. -you get the point here. Remember we service a global audience so tags in other languages or with special characters may not translate correctly. Let us know if you would like us to add any specific tags to the preset list.29Views1like0CommentsNexus Community Tip: Follow Areas & Content for updates
An important part of joining the Nexus Community is to locate the areas and content you are the most interested in and create alerts, so you are aware of updates. You can follow content in several different ways. You can follow content at the Category Level: Discussion Forums, Blogs, Resource Library etc. Page Level: Specific Discussion Forum, Blog or Resource Type etc. Content Level: Individual Discussion, Blog post or Resource etc. Here’s How Login Click on the ‘Bell Icon’ on the right-hand corner Select the area or content you want to subscribe to for updates You can also unsubscribe the same way16Views1like0Comments