Need Help creating a ScienceLogic User Account or Logging In?
If you are having difficulty with creating your ScienceLogic account, have lost your password or just need a little help accessing one of our portals here are some tips from our Support Login Assistance Page. How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go tomy.sciencelogic.comand click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete yourProfile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password onmy.sciencelogic.comhere. What is my username and what should I do if I forget my username? Your ScienceLogic customer username is likely your corporate email address. If you need direct assistance recovering your username, please contact us atcustomer-accounts@sciencelogic.com. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us atcustomer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special characters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. My ScienceLogic customer user shows I am locked out. What can I do? The customer identity management system will automatically lock out a ScienceLogic customeruser account after three failed login attempts. This login lockout will last up to 30 minutes. If your account is still showing as locked out after 30 minutes, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. How do I update my personal information? We use your personal information to provide you with the best possible experience with our Support Team. To best help our Support team contact you or work with you where you are located, please make sure your contact information is correct. You can view and edit your personal contact details directly on yourMy Profile page. I can't login to the ScienceLogic University training site and receive an error page. What should I do? To process your access to theScienceLogic Universitytraining site, we require at least 24 hours to update your customer profile.You may receive an error page with "Insufficient Privileges" error message and will not be allowed access to the site until your customer profile has been reviewed and approved by our team. To report an issue with access to theScienceLogic Universitysite, please email our Training team attraining@sciencelogic.com. I can't login to Support Center and need to create an urgent case. What should I do? Please follow the steps below to create a new case and report your login issue: To report an issue with access to theCustomer IdentityorSupport Center, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. To report an issue with access to theCommunity, please email our Community Team atcommunity@sciencelogic.com. To report an issue with access to theScienceLogic University, please email our Training team attraining@sciencelogic.com. I have signed up for a customer user but I am not able to submit cases or request licenses on the Support Center, what should I do? After signing up for a new customer user, to be able to submit cases, request licenses, download software and access customer specific content, you must confirm your eligibility as a customer of ScienceLogic. Please follow these steps to complete this process: Email our Customer Ops Team atcustomer-accounts@sciencelogic.comand provide the following information: First Name Last Name Customer Account Name Platform Names (formally Stacks) you require access to if these are known to you Our team will process the request, approve or contact you for additional information. Once you are set, visit the "My Support and Customer Success" page for an all-in-one place access. Thank you for your time, SaraNexus Community Weekly Highlights #6
Hello Nexus Community Members, I'm a bit behind on the weekly highlights. There has been so much going on. This week I wanted to invite you to follow important content. Nexus Community Tip: Subscribe To User Groups for Product Updates Nexus Community Tip: Subscribe to Blogs We also want to continue to welcome community members: Yasin06 Ryker SanderJongkind KHC AlanH Piede Marcel RW Noushad Tibor Thank you for joining the community, we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara- Community ManagerWho will become our next SL1 Innovators?
Hello Nexus Members, Looking to showcase your creativity, innovation, and inspiration? Look no further. Our ScienceLogic Innovators Awards were established to recognize and learn from those nerdy by nature, tech buffs, and visionaries using SL1 in pioneering ways to power a better way to work. Show the Nexus Community something cool and innovative you've been working on to achieve real business outcomes. We want to hear your ideas! Submit your applicationby September 12.IT in Motion Podcast - We're Looking for You!
Calling on our Nexus Community: COME PARTICIPATE IN OUR 'IT IN MOTION' PODCAST What is it? IT in Motion is ScienceLogic’s dedicated podcast channel showcasing a myriad of guest speakers and featured topics. Hosted by Josh Abraham and Patrick Hubbard, IT in Motion identifies trends, tips, experts, and practitioners in IT that solve for an ever changing transformation in technology. Who is featured? Customers, partners, employees, and industry experts Who is the audience? Technology gurus, IT leaders & practitioners, and ScienceLogic champions How long are the episodes? Typically, episodes featuring one guest are approximately 20-30 minutes long. How long after shooting does it air? It varies dependent on editorial calendar availability and timing. What does the commitment look like? All in, it’s about a 2 hr time commitment. 30-min prep call to discuss topics, types of questions, shoot expectations, episode timing 1 hour video shoot via a (Zoom-like) platform called Riverside. Review of edited content and promo copy Media release form and appropriate approvals Publish podcast How and where are these promoted? We will promote across our main channels: Podcast channel, Social (LinkedIn, Insta, Twitter, Facebook), In the Know quarterly customer newsletter, our Nexus Community, and more! How will this benefit me? With featured spots dedicated to customers and partners, we’re providing a platform to share your personal and professional expertise on a specific subject matter, interesting tidbits about technology professionals, and a way to fuel your social media platforms and further showcase your success as a thought leader in the industry. Other customers who have participated in IT in Motion: TDC Erhverv: https://sciencelogic.com/product/resources/leading-with-change-dj GDIT, Gary Slebrch: https://sciencelogic.com/product/resources/the-power-of-listening-to-your-customers Hughes Network Systems, Dan Buckley: https://sciencelogic.com/product/resources/using-ai-ml-to-identify-incident-causation Norlys, Hans Meldgaard: https://sciencelogic.com/product/resources/be-mine-for-the-love-of-automation AppCentrix, Clinton White: https://sciencelogic.com/product/resources/aiops-in-action-appcentrix Softcat, Eugenia Avieritei & Debbie Johnson: https://sciencelogic.com/product/resources/women-in-technology-eugenia-avieritei-and-debbie-johnson PQR, Marijke Kasius: https://sciencelogic.com/product/resources/women-in-technology-pqr Triangle Computer Services, Michelle Harris & Miriam Byrne: https://sciencelogic.com/product/resources/women-in-technology-triangle-computer-services Where do I sign up? Reply your name in this post if you're interested or direct message kyra.ecker@sciencelogic.com to get started.Celebrating Our Customers
To our Nexus Community, For nearly two decades, the heartwarming tradition of customer recognition and gratitude has created a culture of customer obsession at ScienceLogic. We feel a sense of pride in recognizing you, our customer community, who continue to be amazing innovators, collaborators, and champions of our partnership. The trust you have put in us is the cornerstone of our growth, and we're profoundly grateful for the opportunity to serve. The insights and feedback you’ve provided, including here in Nexus, are playing a crucial role in guiding our strategic roadmap, improved customer experience, and we truly value the opportunity to work together and are excited about the possibilities ahead. Happy Customer Appreciation Day from ScienceLogic from ScienceLogic on Vimeo. Thank you for your continued trust and support. With gratitude and excitement on this Customer Appreciation Day!Nexus Community Weekly Highlights #2
Hello Nexus Community Members, Be sure to review this new resource: Nexus Community Tip: Best Practices for Posting Questions | Nexus ScienceLogic Community We want to welcome new Nexus Community Members who joined April 2-4th (in order of registration date) wimcoelus JoseGonzalez FilipSkubal venkateshb vinunair Adam venkatm23 ashokkumar Lisa_Gagliardi emansari Thank you for joining the community, we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara- Community ManagerNexus Community Weekly Highlights- #1
Hello Nexus Community Members, Here we are in Week 4after our bigcommunity launch. We will be sharing weekly highlights from the community including topics: Featured content Welcome to new members Programs & Upcoming Events Call-out for ideas Be sure to review these helpful resources: Nexus- ScienceLogic Community Member Guidelines Nexus Community Tip: Community Do’s and Don’ts Nexus Community Tip: Follow Areas & Content for updates Today we want to welcome new Nexus Community Members who are early-adopters and joined in March justinelborough jpresley Colin jamesramsden jbovee bailey PattyN Thank you for joining the community we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara Leslie- Community ManagerHow to Create a Nexus Community Member Account
The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner) This takes you to the Sign Up / Login Page Select Sign Up Follow the steps on the Account Registration page: Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go tomy.sciencelogic.comand click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete yourProfile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password onmy.sciencelogic.comhere. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us atcustomer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special caracters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. Contact our Customer Accounts team if you need further assistance. Via email:customer-accounts@sciencelogic.comWelcome to the Community Information Discussion Forum
We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about the Nexus Community. The purpose of this area is to foster collaboration about community related topics, find resources and share feedback. We hope you look forward to participating in these discussions and contributing to the community. Cheers tofostering connections, sharing insights, and driving the future of AIOps together. The ScienceLogic Community Team
