Are you an IT professional looking to revolutionize your company's processes? Look no further for inspiration than Rob Gruener, Senior Domain Architect from Telstra Purple, and his award-winning innovation in the IT space.
The Challenge
Telstra faced a significant challenge—meeting customer expectations for a quicker, simpler, and more accurate onboarding process. Their ambitious goal was to achieve zero-touch onboarding for SD-WAN technologies while removing all manual onboarding SL1 interactions, regardless of the technology involved.
The Solution
To tackle this challenge, Telstra invested in automation with the SL1 platform. They aimed to simplify the complexities across various platforms and created a cross-platform automation solution with a common code base and shared libraries. This allowed automations to be freely developed and deployed across:
- SL1 PowerFlow workflows and RunBook automations
- Ansible playbooks
- Telstra’s Python platform and command-line scripts
The Results
Telstra's innovative approach led to remarkable achievements:
- Tripled the number of engineers involved in writing automation
- Cut Python development time and writing supporting documentation by 75%
- Reduced functional testing time by 60%
- Reduced onboarding time and costs for their customers
Why This Matters
Telstra's success is a testament to what can be achieved through innovative thinking and the strategic use of automation. It not only improved their internal processes but also significantly enhanced customer satisfaction.
Take Action
Are you using SL1 in innovative ways? Share your story and inspire others by applying for the Innovators Awards. Your groundbreaking work could be the next big success story in the IT world.
Submit your application today and join the ranks of industry leaders like Telstra Purple. Let's drive the future of IT innovation together!
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