Welcome to the ScienceLogic SL1 Discussion Forum
We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussions about all things SL1. The purpose of this area is to foster collaboration about ScienceLogic SL1 topics and ideas and for you to find solutions. As a community of IT professionals, we're always eager to learn new things and improve our skills. In this forum you can find people with similar ideas and challenges who can help you learn and be inspired. We hope you look forward to participating in these discussions and contributing to the community. Cheers to fostering connections, sharing insights, and driving the future of AIOps together. The ScienceLogic Community TeamHow will the Hollywood update affect AI insights and the SL1 platform?
Explore everything about the SL1 12.2 Hollywood release with this learning track which includes a press release, solution sheet, on-demand webinar, and more. Explore how our AIOps platform, SL1, harnesses the immense power of artificial intelligence (AI) and machine learning (ML) to empower IT teams with human-ready root cause analysis. See how SL1 shows real-world examples of how our actionable insights enable IT teams to rapidly pinpoint anomalies and their root causes, auto-remediate issues, and work 10X more efficiently. After reviewing these resources, you’ll understand howScienceLogic SL1: Delivers human-ready AI insights using generative AI Helps filter out the noise using AI/ML Unlocks operational efficiencies with automation I also encourage you to check out the 12.2 release notes and documentation for a deeper dive into the Hollywood release.Tips for How to Optimize your SL1 System
ScienceLogic SL1 is a very powerful system that can make the lives of your operations staff easier, but those outcomes require some maintenance and optimizations. Read on for a few tips about how to get the most out of your SL1 System 1. Use Event Insights You probably know that Event Insights (Expand left menu -> Events -> Event Insights) is a powerful view to see how SL1 is reducing noise in your system, but did you know that it helps you see potential optimizations also? On the right side of the Event Insights page there is a section called “Tuning Targets”. By looking at what devices are creating the most events and which event policies are resulting in the most events, you can see actions that you can take to clean things up. In the example screenshot above, I would want to look at device 203.0.113.249 to see what is going on to trigger so many events. It could be a misconfiguration on the system, a hardware issue that needs to be remedied, or a threshold that could be tweaked. The lower section shows event policies that are being triggered the most. Noise-reduction options here include requiring multiple triggers within a time frame to be sure that the events are persisting, suppressing the events for test or dev devices, or tweaking thresholds to be sure that the event reflects an actionable problem to fix. 2. Use Operational Insights Operational Insights is a powerpack built by ScienceLogic to help manage your SL1 stack. There are separate versions for self-hosted and SaaS customers, but most of the functionality is the same. Once it’s installed and configured, it presents data on a series of dashboards. These dashboards can help you see the status of your collectors, keep track of the trends in the number of devices discovered and business services configured, and even keep an eye on under-the-hood metrics like Configuration Push time and the Event processing backlog. 3. Daily Health Tasks Did you know that the SL1 Documentation has a list ofdaily health tasks? Some of these items are covered by Event Insights and Operational Insights, but some are not. For example, it’s a great idea to check the System Logs periodically to make sure you know how things are running. If you have concerns about other items in the “Healthy SL1 System” table, you can set event policies and automations to make sure that you are notified in case of any issues. 4. Join the ScienceLogic Nexus Community! Finally, the ScienceLogic Nexus Community is a great resource to keep things working at your best. Interacting with fellow customers, submitting enhancement ideas to the Product Management team, and keeping up with the latest information on new releases helps you plan appropriately and use your time and energy well. To get started: Register with the Nexus Community (its easy) Visit ourCommunity Information Forum for assistance and tips Thanks for your time and I would love to see some feedback and ideas for topics of interest.How do I activate a catalyst to achieve superior IT automation?
IT leaders have long recognized automation’s key value in accelerating IT incident response and eliminating downtime. Unfortunately, the challenge of diagnosing modern, complex IT stacks often frustrates teams attempting to realize automation’s full potential. Fortunately, recent innovations in Generative AI can help. From advanced ITSM process automation to one click issue remediation, generative AI is the catalyst. It accurately advises you on what happened, recommends resolution actions, and takes the most effective action for you. But only if it’s part of an end-to-end AIOps platform. Listen in with industry expert and principal analyst Carlos Casanova for a conversation on automation, generative AI, and trustworthy machine insight. You’ll learn how to leverage AI to break through barriers to increased IT productivity and lower downtime. Watch On-Demand: AI/ML: Activating Catalyst for Superior IT AutomationSL1 Hollywood 12.2.4.1 Release Notification
We are pleased to announce that SL1 Hollywood 12.2.4.1 is now available. The release and documentation can be accessed using the following link: https://support.sciencelogic.com/s/release-file/aBtVL0000000V5R0AU/12241 Please note that The SL1 Hollywood 12.2.4 release has been removed from the ScienceLogic Support portal and replaced with the 12.2.4.1 release. This is due to an added security update. 12.2.4.1 release contains additional security updates on top of 12.2.4 release. You can upgrade to 12.2.4.1 directly from the following SL1 versions: 12.2.1.1 12.2.1.2 12.2.3 IMPORTANT: If you are currently on SL1 12.1.2, do not upgrade to 12.2.4.1 until ScienceLogic publishes upgrade instructions in a Knowledge Base article. For full details, please see the SL1 Hollywood 12.2.4.1 release notes: https://docs.sciencelogic.com/release_notes/sciencelogic_12-2-4-1_release_notes.pdfCisco Unified Communications Manager 14 EOL and 15 Upgrade tips slides from Cisco Live
Hello all! I'm sure some of you are at Cisco Live NAM right now, but if you aren't, there was a great presentation on CUCM. CentOS is being swapped out, CUCM 15 appears to be switching to Python 3, along with other security changes. They've announced an EOL date for CUCM 14 as well. Take a look at the slide deck as it's very interesting. Their product team also informed me that the API is unchanged from v12.5 through CUCM 15, so our integration should continue to work. Please let us know if you have any issues with the latest version of our PowerPack and CUCM 15.2024 Customer Success Honoree Award Winners
Any community whether online or in person is a place to share and learn. As leader of Customer Advocacy, my role too encompasses sharing the voice of our customer in many formats in order for our peers to thrive from this knowledge. In case you missed it, we recently launched our ScienceLogic 2024 Customer Success Honorees - an awards program recognizing those who have made significant progress in a specific area, and have been an integral champion for SL1 success. I wanted to share with you these wonderful advocates, our finalists, in the hopes it inspires you to share your stories of success with our new Nexus community! Stay tuned for our upcoming 2024 Innovators Awards, an application-based awards program celebrating and recognizing customers and partners who are leading the charge in digital transformation, operational excellence, innovation, and business impact utilizing SL1 in innovative ways. Applications are opening early June! Read more in our CS HonoreeeBook. Congratulations to each of our 2024 Honorees! 👏💣 If you're interested in telling your SL1 story, please reach out to me, and join our Pathfinders customer advocate program.
SL1 Hollywood 12.2.4 Release Notification
We are pleased to announce that SL1 Hollywood 12.2.4 is now available. The release and documentation can be accessed using the following link: https://support.sciencelogic.com/s/release-file/aBtVL0000000TbV0AU/1224 The release contains enhancement in Logging and Security updates, and updates in Credentials, Data Collection and Retention, Device Management, Discovery, Events, Monitoring Policies, System Update, and Topology If you are planning to consume SL1 Hollywood 12.2.4, be advised of the following: This release is available only as a patch; there is no ISO version. You can upgrade to 12.2.4 directly from the following SL1 versions: 12.1.2, if all SL1 appliances are running on Oracle Linux 8 (OL8) 12.2.1.1 12.2.1.2 12.2.3 If you are currently on SL1 12.1.0.2 or 12.1.1 and all of your appliances are running on Oracle Linux 8 (OL8), you can upgrade to 12.1.2 or 12.2.1.2 and then to 12.2.4. STIG-compliant users can upgrade to 12.2.4. You must currently be on a version of SL1 with all appliances running on Oracle Linux 8 (OL8) before you can upgrade to 12.2.4. AWS deployments that are using Aurora 3 cannot upgrade to 12.2.4. Users who currently use Python 3.9 execution environments for Dynamic Applications and Run Book Automations should not upgrade to 12.2.4. Due to a known issue, Python 3.9 is not supported in this release. A fix for this issue is planned for version 12.2.5. After upgrading to 12.2.4 and running a security scanning tool against your SL1 appliances, you might experience an issue where the scan lists several "Oracle Linux 8 : container-tools" ELSA security findings. This is due to a known issue that is preventing SL1 from removing certain unneeded packages during the upgrade process for this release. If this occurs, you must perform a manual workaround to remove those packages. For full details, please see the SL1 Hollywood 12.2.4 release notes: https://docs.sciencelogic.com/release_notes/sciencelogic_12-2-4_release_notes.pdf
