Forum Discussion

tumelo07's avatar
tumelo07
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20 days ago

Creating a new ticket status.

Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature?  We currently have below options that came with the system, and i would lik...
  • MikeMiller's avatar
    MikeMiller
    16 days ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

MikeMiller's avatar
MikeMiller
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Tumelo,

You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

-Mike

tumelo07's avatar
tumelo07
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16 days ago

Hi Mike, 

Thank you for this, i really appreciate it. 

Regards,

Tumelo