Forum Discussion

tumelo07's avatar
tumelo07
Icon for Contributor rankContributor
20 days ago

Creating a new ticket status.

Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature? 

We currently have below options that came with the system, and i would like to add more. Is there a way to do that? 

  • Status. Status of the ticket. The choices are:
  • Open. Ticket has been created.
  • Pending. Ticket has been acknowledged.
  • Working. Someone is working on the ticket.
  • Resolved. Issue has been resolved.

Regards,

Tumelo 

  • MikeMiller's avatar
    MikeMiller
    16 days ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

  • MikeMiller's avatar
    MikeMiller
    Icon for Employee rankEmployee
    16 days ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

    • BryanHarding's avatar
      BryanHarding
      Icon for Moderator rankModerator
      16 days ago

      In similar fashion you may investigate the use of the "Custom State" field where through the creation of custom Ticket "states" via (Registry > Ticketing > Custom States) could can convey and control ticket status options.

    • tumelo07's avatar
      tumelo07
      Icon for Contributor rankContributor
      16 days ago

      Hi Mike, 

      Thank you for this, i really appreciate it. 

      Regards,

      Tumelo